Address: 2031 Dundas St, London, ON, N5V 1P6, Canada

Phone: +1 519 451 2030

Price Range: $$$$

Website: http://americanplazamotel.ca/

American Plaza Motel

If you’re considering staying at American Plaza Motel in London, Ontario, a bit of context and forewarning might be worth your while. This 2-star property, located at 2031 Dundas Street East, is described by some guests as an option if you absolutely need a place to stay. The motel is also less than a 5-minute drive from the London International Airport, making it a somewhat convenient choice for those with early flights.

Firstly, it's worth noting that the motel is touted to be recently renovated, with rooms featuring modern amenities like cable TVs, microwaves, and mini-fridges. Additionally, guests benefit from free high-speed Wi-Fi and complimentary local calls. The parking is ample, and the location is central enough to put you within walking distance to restaurants and shops. The property also touts a 24-hour front desk, which might be handy for travelers arriving late.

However, the reality of staying here appears to be grim. Multiple sources indicate an array of cleanliness issues ranging from dust and grime to unflushed toilets. Some rooms reportedly had broken fire alarms, badly stained bedding, and filthy furniture. Several reviews hinted at poorly maintained rooms with broken outlets, damaged or absent light fixtures, and unsafe heating units. Mold and graffiti have also been pointed out as problematic by various guests.

Customer service here is a mixed bag. While some visitors found staff members to be respectful and accommodating, others experienced quite the opposite. A troubling narrative includes accusations of staff members, including the owner, being unprofessional and rude. Security concerns were raised numerous times too, with descriptions of the motel's surroundings being populated by drug users and other questionable characters. Reports of guests being harassed by other tenants were also common.

Amenities appear to be a basic checklist: cable TV, air conditioning, Wi-Fi, and parking, but if these work well can be hit or miss. Specialty themed rooms like Honeymoon Suites with heart-shaped whirlpool tubs are an interesting offering and seem somewhat appealing if maintained correctly. Additionally, the motel accepts pets, which can be a plus if you’re traveling with your furry friends.

Booking is facilitated through their direct website or by phone, and the check-in time is at 2:30 PM with a relatively late check-out at 1:00 PM. The claim of having 24-hour front-desk service somewhat contrasts with several guest complaints about slow or unresponsive service upon arrival.

So, if you're on an extremely tight budget and find the basic offering of free parking, Wi-Fi, and airport proximity sufficient, this might work for you—albeit with major reservations. Still, the negative aspects, particularly concerning hygiene and safety, seem to far outweigh any potential benefits. From multiple perspectives, it appears this is a last resort lodging rather than a preferred choice.