Address: 45 Bessemer Rd, London, Ontario, N6E 0A2, Canada

Phone: +1 519 686 7700

Price Range: $$$$

Website: https://www.hilton.com/en/hotels/yxuhwhw-homewood-suites-london-ontario

Homewood Suites by Hilton London Ontario

Located conveniently off Highway 401, Homewood Suites by Hilton London Ontario offers a mix of comfort and practicality that's evident from the moment you step inside. The hotel features 106 spacious suites with well-equipped kitchens including full-sized refrigerators, microwave ovens, and stovetops, making it a solid choice for both short and extended stays.

One of the primary draws of this all-suite hotel is its extensive list of complimentary amenities. Guests can enjoy a free hot breakfast every morning, where the menu changes daily, providing a good start to the day. There’s also an evening reception from Monday to Thursday, which adds a homely touch that's often absent in other hotels.

The indoor heated saltwater pool and modern fitness center are notable perks, offering a way to unwind and stay active while on the road. For those into golf, the putting green is a nice touch. Business travelers will find the 24-hour business center useful, complete with free high-speed Wi-Fi throughout the premises. A grocery shopping service is also available, adding an extra layer of convenience.

Rooms are spacious and comfortable, although some guests noted that they are showing signs of wear and tear. The kitchenette and full-size fridge are great for those planning extended stays or looking to prepare their own meals. However, the lack of a bathtub in some rooms could be a downside for those who prefer soaking over showers.

Breakfast receives mixed reviews. While the quality of food is generally good, the selection is somewhat limited, which might make it less appealing for those staying longer. It’s decent for a quick bite but don't expect a gourmet experience.

The hotel’s location is superb, offering ease of access to various restaurants and shopping centers. White Oaks Mall is a short drive away, and it's only about 15 minutes by Uber to get downtown. It's a suitable spot whether you’re in London for business or leisure.

One downside mentioned by some is the strange layout of the hotel, which can mean a long walk to rooms from the elevator. Additionally, security concerns were raised due to a lack of outdoor cameras, which led to some unfortunate incidents involving guest vehicles.

Customer service seems to be a mixed bag depending on who you interact with. While many found the staff to be helpful and courteous, there were instances where the front desk's demeanor left much to be desired. This inconsistency shouldn't overshadow the helpful nature of most of the staff, but it’s worth keeping in mind.

Cancellation and check-in/check-out policies seem standard. Check-in begins at 3 PM and check-out is at noon. A 48-hour cancellation policy provides some flexibility for travel changes.

All in all, Homewood Suites by Hilton London Ontario delivers a comprehensive suite of amenities perfect for both families and business travelers. With a bit of attention to detail, particularly in room maintenance and security, it has the potential to stand out even more in the ever-competitive hotel industry.