Address: 824 Exeter Road, London, Ontario, Canada, N6E 1L5

Phone: +1 519 649 4500

Price Range: $$$$

Website: https://www.ihg.com/staybridge/hotels/us/en/london/yxuon/hoteldetail

Staybridge Suites London, an IHG Hotel

Staybridge Suites London, part of the IHG family, makes a respectable choice for travelers in London, Ontario. Judging by the diversity of experiences shared by past guests, you can expect both highs and lows. The suites, all of which come with fully-equipped kitchens, are perfect for those on extended stays or anyone who enjoys the convenience of cooking their own meals. Rooms are spacious and usually very clean, though some areas show signs of wear and tear, which the management seems to be addressing through ongoing renovations.

The staff enjoys notably high praise across the board. Front desk personnel are often acknowledged for their helpfulness and professionalism. Special attention is drawn to the breakfast service, with particular mention of a welcoming atmosphere and delicious food. However, the claim of a 'phenomenal' breakfast experience does come into question with some noting more run-of-the-mill selections like waffles, eggs, and toast available.

Amenities are fairly robust with a 24-hour fitness center and an indoor pool being particular highlights. The pool area is described as a quiet and pleasant place to relax, and the addition of outdoor BBQ facilities gives it a homier vibe. Complimentary breakfast and Wi-Fi add value to your stay, while parking is straightforward and convenient. The hotel also offers pet-friendly accommodations, which is a definite plus for animal lovers.

However, the hotel doesn't escape criticism. Several guests have commented on ongoing issues with cleanliness, particularly in public areas like hallways and the laundry room. The laundry facilities, while advertised as convenient, appear to be poorly maintained, with some machines out of order and the room itself being described as filthy. Towels provided in the rooms have also come under fire for being old and stained, prompting calls for replacements.

Booking is simple and flexible, as is often the case with chain hotels. You can make reservations online, over the phone, or even through third-party sites. Cancellation policies are fairly standard, allowing for changes or cancellations up to 24 hours before your stay. Given its popularity and mixed reviews, booking early might be a good idea.

In terms of location, Staybridge Suites London is somewhat tucked away, making it both a blessing and a curse. It's great for those seeking peace and quiet, but can be a bit tricky to find for first-time visitors. The nearby Storybook Gardens and Budweiser Gardens offer excellent options for family outings and entertainment.

In summary, Staybridge Suites London offers a balanced stay experience. It succeeds in providing spacious and comfortable accommodations, backed by a stellar, friendly staff. While there are definite areas for improvement, particularly in the realms of cleanliness and laundry services, it remains a viable option for those visiting London, Ontario for business or leisure.