Address: 300 Eastlight Court, East Peoria, Illinois, United States, 61611

Phone: +1 309 694 4959

Price Range: $$$$

Website: https://www.bestwestern.com/en_US/book/hotel-rooms.14202.html

Best Western Plus Peoria

Located just off Interstate 74, the Best Western Plus Peoria in East Peoria, Illinois, offers a convenient stay for both business and leisure travelers. Despite some mixed reviews, the hotel presents a balanced offering of comfort, amenities, and accessibility.

Upon entering the hotel, guests are greeted by a warm and festive lobby, especially during the holiday season with bright Christmas lights. The hotel’s interior exudes a cozy and welcoming atmosphere, although it leans more towards traditional decor rather than contemporary chic.

Guests staying at the Best Western Plus Peoria will find straightforward rooms equipped with standard amenities like free Wi-Fi, flat-screen TVs, mini-fridges, microwaves, and coffee makers. The rooms are spacious and comfortable, but there have been reports of cleanliness issues, particularly in the bathrooms. Some guests have pointed out dirt and hair on the floors, which can be a deal-breaker for the more hygiene-conscious traveler.

The hotel boasts a range of facilities catering to different needs. There's a fitness center, an indoor pool, and a convenience store on-site. Business travelers would appreciate the business center and free internet access, ensuring they remain connected round the clock. Additionally, a free shuttle service within the local area offers added convenience.

For those traveling with pets, the hotel is pet-friendly, welcoming furry companions at an additional charge. However, guests with sensitivities might want to request a room that's been thoroughly cleaned post-pet stay.

One of the standout features of this hotel is its complimentary breakfast, which includes a variety of items such as eggs, sausage, waffles, and more. While the breakfast area is well-maintained, the lobby’s cappuccino machine was reported to be occasionally dirty, a point the management should consider addressing to maintain an overall good impression.

The hotel's location is another plus, particularly for guests looking to explore the local area. It's near shopping centers, the Par-A-Dice Casino, and various restaurants. Additionally, it's not far from caterpillar headquarters and other key business establishments, making it a practical choice for business travelers.

Booking a room at the Best Western Plus Peoria comes with a 4pm cancellation policy the day before arrival for individual reservations, providing flexibility for last-minute changes.

On the downside, there have been several complaints about customer service and management's handling of guest issues, such as problems with room cleanliness and unauthorized charges. Some guests reported staff being less responsive to their concerns, which might signal a need for better customer service training.

Despite the mixed reviews, the Best Western Plus Peoria has its strong suits. Its location, decent range of amenities, and spacious rooms make it a practical choice for many travelers. Ensuring consistent cleanliness and elevating customer service could significantly boost this hotel's reputation.