Address: 444 North Summit Street, Toledo, Ohio, 43604, United States

Phone: +1 419 244 2444

Price Range: $$$$

Website: https://www.marriott.com/en-us/hotels/tolgp-renaissance-toledo-downtown-hotel/overview

Renaissance Toledo Downtown Hotel

If you're heading to Toledo, Ohio, and considering a stay at the Renaissance Toledo Downtown Hotel, there are a few things you might want to know. Located ideally on the waterfront in downtown Toledo, this AAA Four Diamond-rated property brims with potential. Its modern, stylish rooms, many with scenic views of the Maumee River or cityscape, promise comfort with plush bedding, 55-inch flat-screen TVs, and high-speed Wi-Fi. This pet-friendly hotel also brings convenience with an array of amenities including a 24-hour gym, a business center, and several on-site dining options, like Brim House and The Heights rooftop bar which is known for its breathtaking panoramic city views.

However, beyond the sleek facade and luxurious first impressions, the Renaissance Toledo Downtown Hotel seems to struggle significantly with service and maintenance. Numerous guests report their experiences of understaffed services and maintenance oversights. For instance, some encountered rooms with stained furniture, insufficient towels, and leaking ceilings. These issues are particularly troubling, considering the price point and the Marriott brand's premium expectations.

The hotel's approach to problem resolution also leaves a lot to be desired. Several accounts highlight the lack of response from management to guest complaints about room cleanliness and maintenance issues. Additionally, incorrect billing and unfriendly interactions at the front desk have left a bitter taste for many guests, suggesting a general need for improved staff training and managerial oversight.

Despite these failings, there are some redeeming qualities. Valet staff and bartenders often receive high marks for their friendliness and professionalism. The rooftop bar, The Heights, is particularly well-reviewed for its excellent food, notably the pizzas, and impressive vistas. Its vibrant atmosphere provides a great spot to unwind with a custom cocktail after a day exploring local attractions like the Toledo Museum of Art or the Toledo Zoo.

When it comes to policies, the Renaissance Toledo Downtown Hotel offers some flexibility, including 24-hour room service and mobile check-in. However, be prepared for potential delays such as a late check-in time or prolonged valet service during peak periods. The parking fees are on the higher side, with day-use valet parking at $17 and overnight at $28, but there is an off-site parking option available nearby for a more economical $8 per day.

In summary, while the Renaissance Toledo Downtown Hotel has the building blocks of a great stay thanks to its stellar location, modern amenities, and a few standout staff members, it is significantly hindered by inconsistent service and management issues. If you plan to stay here, be prepared for a mixed experience and keep an eye on additional charges on your credit card.